Above all, we recognize that supporting people is as important as supporting technology. We believe passionately in the importance of quality people, delivering a human-to-human service. We assign dedicated technical accounts to each client, in order to build not only a support / communication link, but a real inter-personal relation.

Our CRM system puts critical client information at the fingertips of every engineer answering a call or dealing with a client problem. We have systems in place that ensure that the right engineer is allocated to the task in question.

New customers ask us to talk about differentiators. At RODAX Management, we think that only a natural, normal approach can make the difference. So, this is what we talk about:

• Superior skill matching
  • Working with the right people produces superior results. We have developed a matrix-competence-system approach to ensure the customer gets the best person for the job.
• Proactive management
  • We are constantly monitoring customer IT assets, encompassing software and infrastructure. This helps us enable the customer to make right decisions about upgrades, licensing and security.
• Open, flexible attitude
  • We like to listen. That responsiveness is one of the key reasons our clients say they like working with RODAX Management.